How to Use the UserTesting Screen Recorder

Last Updated: Feb 02, 2017 03:59PM PST
We've recently updated our computer screen recorder and are excited for you to use it! The following short walkthrough video will highlight some of the new features:
 

The minimum system requirements for the Screen Recorder are as follows:
 
PC:
Operating system: Windows 7, 8 or 10.
Memory: At least 1 GB of total RAM and 0.5 GB of available RAM.
Free disk space: At least 7 GB of free disk space.
Browser: Internet Explorer 11, Firefox 45, or Chrome 49.
Download for PC

Mac:
Operating system: OS X 10.7 or higher
Memory: At least 1 GB of total RAM and 0.5 GB of available RAM.
Free disk space: At least 7 GB of free disk space.
Browser: Firefox 45, Safari 8, or Chrome 49.
Download for Mac

After acceptance:

Here is where you’ll begin the test. If you haven’t already done so, please install the screen recording software using the buttons provided. Once the UserTesting Screen Recorder is installed, click the button that says “Start screen recorder”. You should see the task bar appear in the middle of your screen, which will provide you with the scenario for the test and a few tips to keep in mind when you are recording.
 
The “scenario” is the mindset you should be in while you are conducting the test, and it will help you step into the shoes of the customer’s target customer.  For example, if the scenario states: “Imagine today is your mother’s birthday and you’d like to pick out a nice gift and a card for her”, do your best to pretend it really is her birthday and conduct the test as you would if it were a real-life situation.
 


Once you’ve clicked through the testing tips and scenario, you should see a 3-2-1 countdown and the task bar will move to the upper right corner of your computer screen. Once the screen recorder is running, the test URL will load automatically! Later on in this article, we’ll discuss what to do if the website doesn’t load as planned or you read a task that you can’t complete or doesn’t make sense.
 
Navigating through a test:

Alright – the screen recorder is running and the test website has loaded. You’re ready to begin your user test! The task bar in the upper right corner will provide you with the test instructions and the actions you should complete as your browse the website. Please read each task carefully and make sure you complete the task in its entirety and as requested. One of the most common reasons customers may give a test a low rating is failure to complete tasks (either missing part of a task, or not completing the task as requested). Some of our top testers find it helpful to read each task aloud before completing it, just to make sure they understand everything they’re being asked to do.
 
What if I can’t complete a task or I don’t understand what it’s asking me to do?
 
Reporting a problem: If you get stuck during a test and either can’t complete a task or aren’t sure what to do next, click the “?” symbol on the task bar next to the countdown timer.



Another way to report a problem is to click on the "Help" button on the task near the next button.



This will open a window where you’ll be able to choose the problem you’re experiencing. In most cases, another window will open where you’ll be asked to provide a comment regarding the issue you experienced, and you’ll be released from the test. Your problem report will be sent to the Support team and the customer for the test will also be notified.
 



This is the procedure you should follow anytime you reach a point in a test where you can’t move forward. You should also use this option if you receive a task that you don’t feel comfortable completing. Please do not click through the tasks and click “Done,” as this will submit the incomplete test to the customer. They may leave you a low rating as a result, and we won’t be able to pay you. For more information on reporting a problem, please read this article.
 
I’ve finished my test. Now what?
 
Once you’ve completed the final task of your test, you will see that the “Next Task” button on the task bar has changed to “Done”. After you click the "Done" button, you will have the opportunity to recap your thoughts. Take this opportunity to summarize what you have said and share any last remarks. Then click “ Stop Recording” to end your recording and start the uploading process. At this point, you’ll be asked to answer up to 4 written questions about your experience browsing the website.




Written Questions: The more detailed you are here, the higher the chance that the customer will leave you a good rating! Once you submit your written answers, the upload window will appear. Be careful not to close this window before being prompted to do so, or you may lose your video. When your video has successfully uploaded, it is safe to close the uploading window and return to your dashboard.


 
Note: it may take a few minutes between uploading your video and seeing it appear on your completed tests tab. Videos need a bit of time to process on our end before they will display, so don’t be alarmed if you don’t see it immediately! However, if it’s been more than 10 minutes and the video hasn’t appeared, please contact support@usertesting.com.

My upload got interrupted! What do I do now?
 
If the uploading process is interrupted, you can still manually upload your video files. To do so, reboot your computer quickly, log into your account and click the “Check for missing videos” button. You may see a dialog box asking if you want to allow the website to open the UserTesting Recorder Plugin. Please click “Allow”. If the video can be uploaded, you’ll see an uploading progress bar appear.
 
Other features of the screen recorder:
 
View previous tasks: This is a good place to go if you need a reminder of the mindset or objective of the test, or if you’d like to check to make sure you’ve completed each task successfully. You can view previous tasks by going through the following steps.

1a) Click the "?" symbol on the task bar


or

1b) the "Help" button from the current task


2) Click the "I need to view the previous task(s)."


3) You'll see previous tasks on this screen.


Pause: This button will pause and un-pause your recording. You should use this feature sparingly, as too many pauses can be jarring for a viewer to watch. However, this button is helpful if you are interrupted during a test by the phone, dog, or loved ones who may not realize you’re otherwise occupied! It's helpful to briefly state why you paused when you resume.
 



Audio Indicator: The audio indicator will show you whether or not your verbal feedback is being recorded successfully. Its good practice to check this throughout your test, just to be sure nothing has gone wrong with your audio. If you notice anything wrong with your video, please contact support@usertesting.com.
 

Please ensure that the microphone icon is fluctuating:


If you see the red warning indicator, that means you're too loud:


Quitting a Test: To end your recording before completing it, you can start by clicking the "?" symbol, or "Help" button. Please choose one of the reasons below "I don't need help, I want to quit." This will allow you to exit out of the test and give you the option to take another test.



Keeping a task open: You can view the whole task by hovering over it with your cursor. You can also check the "Keep Open" box to keep it from collapsing. This is especially helpful when the customer includes information that you need to frequently refer to in the task. You can click the checkbox again to collapse the task information. Keep in mind that the task bar may block some area of the test website that the customer would like you to see, so keep it collapsed as much as possible.

entsupport@usertesting.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete