The Screen Recorder Crashed - Do I Still Get Paid?

Last Updated: Oct 19, 2017 03:46PM PDT
This can happen to anyone.  You’re taking a test, and then all of a sudden some outside force causes your screen recorder to shut off.  What do you do?  Simply write into the Support Team using the Contact Us form. Be sure to include the test number and a detailed summary of the issue.  As long as the root cause of the issue is with our site or software, we’ll make sure that you are adequately compensated for your efforts. 

**Keep in mind, if you're completing a super long test, the screen recorder will automatically crash between 55 - 60 minutes. So be sure you complete the test before then! Also, please note that if the test lasts longer than 20 minutes and doesn't mention that it's a longer test or bonus payment, then please stop and report the issue immediately so our team can further investigate. 

 Here’s how our agents will determine the amount to pay you:

Payment: In most cases when you experience a technical problem caused by our software, we'll pay you in accordance with the following payment schedule. Keep in mind that we reserve the right to withhold payment or change the payment amount to fit the situation.
 
 Recording Time Computer/UserTesting app Tests  Mobile Webcam Tests
Less than 2 minutes $0 $0
2-4 minutes $3 $5
5-9 minutes $5 $7
10-14 minutes $7 $11
15 or more minutes $10 $15

Now remember, in the event that the screen recorder does crash on you, please don’t attempt to do the test again since our clients prefer "fresh eyes" feedback.  Please restart your computer prior to accepting another client test.  And most importantly, don’t feel bad.  We know that you did your best and we appreciate your effort.
entsupport@usertesting.com
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