My test said it uploaded, why can't I go onto the next test?

Last Updated: Oct 19, 2017 03:15PM PDT
Imagine this: you've just completed a test and you're ready to go onto your next one.  You're sure that it's finished because the upload bar has completed and a message popped up which says that the test had uploaded successfully.  When you go to your "Available Tests" tab on your dashboard, it says that your last test is "still in progress".  Why?  

Tests may require additional processing on UserTesting.com's end after you've uploaded it.  During that time span, you won't be able to take another test.  If you try to see tests which are available to you, you'll get the "test still in progress" error message. 

 If more than 20 minutes have gone by, and you still see that message, please let us know by emailing support@usertesting.com and we'll happily look into it for you. 
entsupport@usertesting.com
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