Installing the UserTesting App for iOS

Last Updated: Oct 19, 2017 03:23PM PDT

What is it?

A mobile app that lets you view and take tests, right from your iOS device.  No computer or webcam necessary.

Are there any requirements?

If you have iOS 9 or higher installed on your iPhone or iPad, you can test on any of the following devices:

  • iPhone 5, 5c, 5s, 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus, and SE

  • iPad 3, 4 or iPad Air or iPad Air 2

  • ​iPad Mini or Mini 2

How do I get it?

Tap this link on your iOS device or visit usertesting.com/app

When you launch the UserTesting app on iOS 9 for the first time, you'll be prompted to trust our app.  This is something new that Apple has introduced.  We don't copy your data or do anything else on your phone that you are not aware of, but Apple requires this step in order to record the screen.  Watch the video below (or read the following steps) to complete installation.


*NOTE: If you don't see "Profile" on your General Settings screen, look for "Device Management".

First, tap Cancel to dismiss the message below.




Next, tap Settings, then General, then Profile.


*NOTE: If you don't see "Profile" on your General Settings screen, look for "Device Management".

Now, tap UserTesting Inc in the ENTERPRISE APP section.




Finally, tap "Trust UserTesting Inc", then tap Trust again to complete the process.



Once you have installed the UserTesting App, you can sign in to your mobile dashboard to see what tests may be available.  Use the same email and password that you use when signing in to your computer dashboard.

As always, if you have any questions, comments or feedback, please let us know.  The best way to reach us is to email support@usertesting.com.

 

entsupport@usertesting.com
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