What do I do if the UserTesting Android app crashes?

Last Updated: Sep 01, 2016 03:18PM PDT

Clearing the app's data can help the app run faster and solves many common issues:

  1. From your device's home screen, tap the settings icon.

  2. Select Applications.

  3. Select the UserTesting app, scroll down and tap Clear Data.

  4. If you've cleared your data but are still experiencing the issue, try turning your phone off and then on. 

Uninstall and reinstall the app:

Delete the App

  1. From your home screen, press the menu button and select Applications.

  2. Select Manage Applications.

  3. Select UserTesting.

  4. Tap the Uninstall button at the top.


Reinstall the App

  1. To reinstall, simply open your mobile browser and navigate to https://www.usertesting.com/app and download the UserTesting app again.

  2. Select Download and accept the permissions.

  3. Once the UserTesting for Android app finishes downloading, open the app and sign in.
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