Microphone isn't Working (and other audio issues)

Last Updated: Oct 19, 2017 03:09PM PDT
If your microphone isn't picking up any audio, please see below for common solutions:
  • Make sure that your microphone was plugged in BEFORE you clicked "Accept this Test." The Audio Test will not properly detect your microphone if it is plugged in AFTER you accept a test.
  • If you have multiple audio inputs, only have your microphone plugged in and be sure that your microphone is selected.
  • When testing, try to be aware of where your mic is.  If you are covering it with your hand your audio will be muffled.
  • If your microphone is too close too your mouth, your video may be too loud and scratchy! If it’s too far away it may not pick up your voice.
 
To learn how to record great audio and troubleshoot audio issues, please watch the video below:


Testing your microphone:

Do a quick test recording to confirm that things are working on your end. Double-check your microphone connections and settings.
  • PCs: You can use Microsoft Sound Recorder (Start > Programs > Accessories > Sound Recorder).
  • Macs: You can check your input level by going to Apple > System Preferences > Sound > Input.
  • You can also test your microphone by making a recording on this website: http://www.screencast-o-matic.com/. This will allow you to record your audio and hear exactly how it will sound.
If you’re unsure if the sound quality is good after you test it, please create an audio recording and submit it to support@usertesting.com . We’ll listen to it and let you know!
entsupport@usertesting.com
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