What do I do if the UserTesting iOS app crashes?

Last Updated: Oct 19, 2017 03:06PM PDT
If the UserTesting mobile app freezes or crashes for some reason, give these things a try:

Force quit the app and restart
  1. Double-press the home button to bring up the app switcher.
  2. Swipe through to find the UserTesting app.
  3. Swipe the UserTesting app's preview upward to close it.
  4. Restart the app from the main screen.
Uninstall the app and reinstall it
  1. From your home screen, tap and hold the UserTesting icon until it starts to wiggle.
  2. Tap the "X" that appears at the top-left of the app's icon.
  3. You'll be asked to confirm your decision to delete the app. Confirm to delete the app from your phone or tablet.
  4. Open your mobile browser and navigate to https://www.usertesting.com/app and download the UserTesting app again.
If neither of those options works, please reach out to us at support@usertesting.com
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