FAQ: UserTesting Recorder for Chrome Extension

Last Updated: Nov 28, 2017 12:12PM PST

Q1. What are the system requirements?
Q2. How do I know what version of Chrome I’m on?
Q3. Where can I install the Chrome extension?
Q4. How do I uninstall the Chrome extension?
Q5. What if I have multiple monitors?
Q6. There’s an upload issue. What should I do?
Q7. I’m running into some weird behavior. What should I do?
Q8. What happens if I hit 'Stop sharing'?


What are the system requirements?
  • You'll need to have Google Chrome installed, using version 54 or newer.
  • This extension runs on PC, Mac, and Linux.

How do I know what version of Chrome I’m on?

  • Copy and paste this link into your browser ‘chrome://help/’
  • If you’re on an older version of Chrome you can update it on this screen.
  • For more information, you can go here.


Where can I install the Chrome extension?

  • When you accept a test that requires the extension, you’ll see a button prompting you to install it and then a system dialogue to add it.

How do I uninstall the Chrome extension?

  • Copy and paste this link ‘chrome://extensions’ into your browser and locate the UserTesting extension.
  • Then tap on the garbage can.

What if I have multiple monitors?

  • The chrome extension works with multiple monitor setups.
  • All you need to do is select the monitor you’d like to record by scrolling down the options you see here.
  • After finding the one you want to record just tap ‘Share.’
 


There’s an upload issue. What should I do?

  • Currently, there is no way to restart an upload.


I’m running into some weird behavior. What should I do?

  • Try restarting Chrome first, we find this resolves a lot of issues.
  • Try uninstalling the Chrome extension and installing it again to see if that resolves it.
  • If that doesn’t resolve it what you can do to help us is provide screenshots of what you’re seeing and reproducible steps.
    • How to take a screenshot on PC or Mac.


What happens if I hit 'Stop sharing’?

  • Your video will stop recording and your test will be cancelled. You will not complete the test or receive payment.
  • Unless you want to quit your test, do not click this button.
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