Imagine this: you've just completed a test and you're ready to go onto your next one. You're sure that it's finished because the upload bar has completed and a message popped up which says that the test had uploaded successfully. When you go to your "Available Tests" tab on your dashboard, it says that your last test is "still in progress". Why?
Tests may require additional processing on UserTesting.com's end after you've uploaded it. During that time span, you won't be able to take another test. If you try to see tests which are available to you, you'll get the "test still in progress" error message.
If more than 20 minutes have gone by, and you still see that message, please contact us to let us know!
Please note that you may also encounter this issue with moderated or Live Conversation tests. Due to the larger file size, this videos may take even longer to complete processing.