Why did my rating drop?

Your overall rating is based on your 12 most recent ratings. You can find your ratings on your Completed Tests tab. Customers have the option of leaving a private rating. If your rating has changed and you don't see a new rating, it's possible you were given a private rating. 

Since we know how important your rating is, we'll always review 1-star or 2-star private ratings to ensure they're fair. We'll review these and provide updated feedback within a week or two.