After your quick test recording, try again. If the Screen Recorder still does not recognize your microphone, please contact the Support Team for assistance. You will not be paid for test recordings with no audio.
I started recording but cannot complete my review. What do I do?
If you decide that you do not want to complete a test that is in progress, please pause the recording and click the "decline test" link from your dashboard. This will release the test to the general testing pool so another tester can accept it. Never click “Done” unless you want your video to be submitted to the client.
There’s a message that says, “Do not close this window”. What will happen if I do?
To ensure a successful upload, please do not close any windows or screens until you see a message that your recording has successfully uploaded.
You will lose your recording if you close any windows or screens before you click “Done”.
I am experiencing technical problems and I can’t complete my recording. What do I do?
If you cannot complete a task or experience a problem during a recording, click the “Help” button on the lower right portion of the screen recorder. This will automatically pause your recording. Then select your problem from the list and follow the on-screen instructions.
If it’s a serious problem that prevents you from completing the test (e.g. URL not accessible, login provided does not work), you will be asked to describe the problem and upload your video for troubleshooting purposes. This will end your test and alert the client that something is seriously wrong.
The test will be removed from your dashboard while the problem is being resolved and then it is released to the general tester pool.
I had technical problems during my recording. Can I re-do it?
Testers are encouraged to refrain from taking the same test twice unless specified to do so by the client. The reason for this is that many clients want to see your first impression. If the client wants you to retake a test, he or she will specify you for the test and you will be notified by email.
My recording did not upload properly. What do I do?
If you experience a problem during a recording, please click the “Help” button on the lower right portion of the screen recorder.
If your upload is interrupted (due to loss of internet connectivity, computer issues, etc.) or you do not receive an upload success message, you will need to upload the files manually. Go to the top of your dashboard and click the button, “Check for missing videos”. Our system will automatically upload any UserTesting video that has not successfully uploaded to our servers.
I did not get the page to enter my written answers.
A highlighted message will display at the top of your account page if any of your tests are missing written responses. Just click on the blue test number to enter your answers.
I can't display the test website when answering the written questions.
There are no right or wrong answers to the follow-up written questions. If a client asks you a question about something you don't remember clearly, then say so and just do your best to answer based on your memory. The most important thing is to answer questions with specific, honest answers. Providing reasons or examples will be even more helpful for the client.
I completed a test but cannot accept a new one. Why?
You can only accept one test at a time. If your last test is still uploading to our servers, you will not be able to accept a new test. Once your test has successfully uploaded (and moves to your Completed Tests tab), you can accept a new test.