Please make sure your computer meets the minimum system requirements needed to install the UserTesting screen recorder:
Next, in order to install the software, you'll need to have administrator access on your computer. Not having administrator access will prevent you from being able to install the screen recorder and/or perform tests.
Windows
Mac OS X
Mobile Screen Recorder:
For our mobile screen recorders, you can download them by going to https://www.usertesting.com/app on your mobile device.
iOS Requirements:
Android Requirements:
PC:
Operating system: Windows 7, 8 or 10.
Memory: At least 1 GB of total RAM and 0.5 GB of available RAM.
Free disk space: At least 7 GB of free disk space.
Browser: Internet Explorer 11, Firefox 45, or Chrome 49.
Mac:
Operating system: OS X 10.7 or higher
Memory: At least 1 GB of total RAM and 0.5 GB of available RAM.
Free disk space: At least 7 GB of free disk space.
Browser: Firefox 45, Safari 8, or Chrome 49.
Next, in order to install the software, you'll need to have administrator access on your computer. Not having administrator access will prevent you from being able to install the screen recorder and/or perform tests.
Windows
Mac OS X
Mobile Screen Recorder:
For our mobile screen recorders, you can download them by going to https://www.usertesting.com/app on your mobile device.
iOS Requirements:
If you have iOS 9 or higher installed on your iPhone or iPad, you can test on any of the following devices:
-
iPhone 5, 5c, 5s, 6, 6 Plus, 6s, 6s Plus, and SE
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iPad 3, 4 or iPad Air or iPad Air 2
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iPad Mini or Mini 2
Android Requirements:
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Android OS 5.0 or higher
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At least 400MB of available space on your device and 20% battery life when you try to take a test.
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To avoid upload problems, we strongly recommend that you connect to a Wi-Fi network when you upload your completed test. Wi-Fi is faster and more reliable.
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