How do I download the Screen Recorder?

Please make sure your computer meets the minimum system requirements needed to install the UserTesting screen recorder. 

We support both Windows and Mac OS computers.  For reliability and security reasons, we recommend that you use the latest release of your operating system and browser.  We support the following browsers:

In order to install the software, you'll need to have administrator access on your computer. Not having administrator access will prevent you from being able to install the screen recorder and/or perform tests. 

Windows

Mac OS X

Mobile Screen Recorder:

For our mobile screen recorders, you can download them by going to https://www.usertesting.com/app on your mobile device. 

iOS Requirements:

If you have iOS 9 or higher installed on your iPhone or iPad, you can test on any of the following devices:

• iPhone 5, 5c, 5s, 6, 6 Plus, 6s, 6s Plus, and SE

• iPad 3, 4 or iPad Air or iPad Air 2

• ​iPad Mini or Mini 2

If you get prompted with a message that says, "Untrusted Enterprise Developer" on iOS, please go here for instructions on how to trust our app. For frequently asked questions, head over to our FAQs.

Android Requirements:

• Android OS 5.0 or higher

• At least 400MB of available space on your device and 20% battery life when you try to take a test.

• To avoid upload problems, we strongly recommend that you connect to a Wi-Fi network when you upload your completed test.  Wi-Fi is faster and more reliable.

Please check out this article for additional details regarding the installation process. If you run into any issues with our Android app, please go here to check our FAQs.