I can't install the Screen Recorder. Help!

Having trouble installing the screen recorder? 

First, please make sure your computer meets the minimum system requirements needed to install the UserTesting screen recorder:

PC:
Operating system: Windows XP, Vista, Windows 7 or 8.
Memory: At least 1 GB of total RAM and 0.5 GB of available RAM.
Free disk space: At least 5 GB of free disk space.
Browser: Firefox or Chrome, (most recent version available suggested).

Mac:
Operating system: OS X 10.7 or higher
Memory: At least 1 GB of total RAM and 0.5 GB of available RAM.
Free disk space: At least 5 GB of free disk space.
Browser: Firefox, Safari, Chrome (most recent version available suggested).

Next, in order to install the software, you'll need to have administrator access on your computer. Not having admin access will prevent you from being able to install the screen recorder and/or perform tests. 

Once you've confirmed that you meet all of these requirements, please download the installation file appropriate for your system and try installing it again:

Windows

Mac OS X