There are several different screen recorders that you may be asked to use as a UserTesting participant. Our Chrome Extension recorder lives in your browser, so you don’t have to download anything special to your computer to use it. It also has a new look and feel so be sure to watch the video or read the instructions below to familiarize yourself with it.
For installation instructions, read here.
Starting a Test
First, a pop up will ask you to share the contents of your screen. Make sure you choose the correct screen you want to share. It should be the screen with Chrome.
Before every test using the UserTesting Recorder for Chrome, you will see a tutorial. It will guide you through the recorder and give a few tips to keep in mind when you are recording.
After the tutorial, you’ll see a Mic Check screen. You won’t be able to proceed until the recorder determines that your audio is loud enough. Please be sure to plug in your microphone BEFORE launching the recorder to avoid any errors. Click “Next Step” on this screen once the button becomes available to click.
Read through the reminders on the following screen and keep them in mind throughout your test.
Navigating through a test
You are now recording. The test website will automatically load and the Recorder will appear in the upper right of your browser window.
First, you will see the scenario for the test. The “scenario” is the mindset you should be in while you are conducting the test, and it will help you step into the shoes of the target customer for this test. For example, if the scenario states: “Imagine that you want to buy a holiday sweater for your dog”, do your best to pretend that you are really buying a sweater for your dog, even if you don’t have one.
After you’ve read and understood the scenario, click start. Your first task will appear.
The task in the upper right corner will provide you with the test instructions and the actions you should complete as your browse the website. Please read each task carefully and make sure you complete the task in its entirety and as requested.
When you’re ready to begin the task, click “Begin this step”. This will minimize the task.
When you want to see the task again, or are ready to move on, click the arrow icon. When you’re finished with the task, click “Next Step”.
One of the most common reasons customers may give a test a low rating is the failure to complete tasks (either missing part of a task or not completing the task as requested). Some of our top participants find it helpful to read each task aloud before completing it, just to make sure they understand everything they’re being asked to do.
What if I can’t complete a task or I don’t understand what it’s asking me to do?
Reporting a problem
If you get stuck during a test and either can’t complete a task or aren’t sure what to do next, click the “...” symbol next to the pause button. This will open a window where you’ll be able to choose the problem you’re experiencing. In most cases, another window will open where you’ll be asked to provide a comment regarding the issue you experienced, and you’ll be released from the test. Your problem report will be sent to the Support team and the customer for the test will also be notified.
If you can’t move forward on a test you should Report a problem or Quit the test. You should also use Help if you receive a task that you don’t feel comfortable completing. Please do not click through the tasks and click “Stop Recording,” as this will submit the incomplete test to the customer. They may leave you a low rating as a result, and we won’t be able to pay you. For more information on reporting a problem, please read this article.
I’ve finished my test. Now what?
Once you’ve completed the final task of your test, you will see a task that asks for “Any final thoughts?” This is an opportunity to recap your thoughts, summarize what you have said, and share any last remarks. Then click “Stop Recording” to end your recording and start the uploading process.
At this point, you’ll be asked to answer up to 4 written questions about your experience browsing the website.
The more detailed you are here, the higher the chance that the customer will leave you a good rating! Once you submit your written answers, the upload window will appear. Be careful not to close this window before being prompted to do so, or you may lose your video. When your video has successfully uploaded, it is safe to close the uploading window and return to your dashboard.
Important Note: It may take longer for tests recorded using the Chrome extension to appear on your completed tests tab. Videos need extra time to process on our end. Don’t be alarmed if you don’t see it immediately. However, if it’s been more than 30 minutes and the video hasn’t appeared, please contact us.
Essential Features You Should Know
The audio indicator will show you whether or not your verbal feedback is being recorded successfully. It’s good practice to check this throughout your test, just to be sure nothing has gone wrong with your audio. If you notice anything wrong with your video, please contact us.
Please ensure that the microphone icon is fluctuating.
Pause: This button will pause and unpause your recording. You should use this feature sparingly, as too many pauses can be jarring for a viewer to watch. However, this button is helpful if you are interrupted during a test by the phone, a pet, or loved ones who may not realize you’re otherwise occupied! It's helpful to briefly state why you paused when you resume.
Minimizing a task: You can minimize and maximize the task by clicking anywhere in the widget. Minimizing the task is helpful when the task is blocking some area of the test website that the customer would like you to see.
Moving the task widget: You can move the widget around if it is blocking something on your screen. To do, click and hold anywhere on the widget to drag it to any corner of your browser window.
The website or app did not open: You can find the correct URL for the test in Help if it did not automatically open. You can either click the link provided or copy and paste it into your browser.
Quitting a Test: To end your recording before completing it, you can start by clicking the "..." symbol. Select "Quit this test" and select a reason for quitting. This will allow you to exit out of the test and give you the option to take another test.