You can view our best practices video here.
Tests are grabbed on a first-come, first-served basis and can get filled very quickly. To increase your chances of getting a test, login to your dashboard whenever you're available for testing. You can have it open in another browser window while you are doing something else online. Every time a new test invite comes in, you'll hear a ding to let you know when a test is available.
When a customer posts a test, it may be for one participant or for 50 participants. So, if a customer requests only one participant, it will probably be grabbed within seconds. If a customer posts a test for 20 participants, you'll have longer to accept it.
We suggest that you bookmark your dashboard page for quick login access:
No. Your demographic information (e.g., gender, age, country of residence), along with your average customer rating, determines whether or not you're eligible for a test. Some customers will open up their tests to all demographics and some will have more specific requirements.
Yes. You can turn on/off emails by clicking on the “Your Account” drop-down at the top right of your dashboard and then selecting “Settings” > "Edit my user account".
While UserTesting is a great way to earn a few extra dollars on the side, it won't make you rich. The number of opportunities you receive will depend on a number of factors, such as your demographics and your quality rating.
We'll keep your tester account active as long as you keep testing with us. It's not necessary to let us know if you won't be able to take tests for a short period of time.
To ensure that you keep receiving test invitations, make sure that you log into your tester account at least once every 6 months.
If you see a test with a button next to it labeled "View Your Test", then you have been specifically requested by a customer to complete the test. Congratulations! This usually means that they were happy with your feedback from a previous test that you completed.
If a customer requests you for a test, you should complete this test before accepting a general test invitation.
You may see tests on your dashboard with a green button labeled "Screener Test". Clicking on this button will display a short survey to see if you qualify for the test. You will be able to accept the test if you meet the screener requirements.
Customers are asked to structure their tasks so they can be completed in 15-20 minutes. A customer may give you a low rating if your video is shorter or longer than this.
If a test is expected to take longer than 20 minutes to complete, the customer should provide notice before the test begins. Learn more about how to handle longer tests here.
Since we don't screen the tests that our customers post, you may see a test that has minimal or too many tasks to be completed within this time frame. If you still have time after thoroughly addressing the tasks, you could explore the site further, recap any problems found or write a very thorough summary. If you think a test with many tasks will take much more than 20 minutes to complete, you probably shouldn’t accept that test. Instead, please let us know so we can follow up with the customer.
Our customers want to get feedback from their target users so you should approach each test from the point of view of their customer. You should never mention UserTesting or show your dashboard during a recording.
After you accept a test from your dashboard, you have 15 minutes to start recording. If you do not start recording within this time period, the test will be released so another participant can complete it.
As a tester, you are never required to provide your personal information or to use your credit card to purchase anything when doing tests for UserTesting. You can decline any test that becomes available to you. By accepting a test, you are confirming that you meet all of the stated requirements of that test. If you have determined that you do not meet the stated requirements or are not comfortable completing the requested tasks, you should click on the "Decline Test" link on your dashboard. You are not penalized in any way for declining tests.
If you're unexpectedly asked to provide personal information during a test that was not specified in the requirements, please report a problem so that we can follow up with the customer.
Some tests may ask you to provide a valid email address. We recommend creating a free email account (e.g., Hotmail, Gmail, Yahoo) to use just for testing purposes. You can also use a fake mailing address. If you want to ensure that it's valid, look up a mailing address for a city office in your area and use this mailing address when testing.
We apologize if a test with objectionable content shows up on your dashboard. To remove such a test from the page, click on the “Decline Test” link. Please contact the Support Team so we can follow up with the customer.
The most common reason given for low ratings is failure to perform all the tasks and/or meet any additional requirements. Before accepting a test, please carefully read any special requirements. If you do not meet the additional requirements, please do not accept the test. When you begin a test, make sure you understand the introduction, the mindset you should have, (we recommend reading the introduction out loud a couple times) and then work carefully to complete each task.
We ask website owners to rate videos based on how helpful they are, with five stars being the highest. Your rating is based on the average rating of your last 12 tests. Since we want to provide our customers with a quality experience, participants with higher average ratings will receive more test opportunities.
Don't worry if your first test doesn't go so well. We know that first-time jitters may affect your performance. What matters most is that you try to complete the tasks as best as you can. We also understand that ratings can be subjective, so we review all 1 and 2 star rated tests and will clear any rating that we determine wasn't warranted.
- Think out loud. The best participants speak loudly and clearly and keep up a running dialogue, which makes it easy for the viewer to follow their thought process. Try to not have long pauses while reading text or filling out forms. For a viewer, it can seem like an eternity when a participant does not speak. One way to avoid this is to say, “I want to know more about this” or “I’m looking for this information so I’m going to read this section…”.
- Share and explain your thoughts. The #1 thing that our customers look for is honest feedback to what might be confusing or problematic on their sites.
- Stick to the scenario you're given and deliver "fresh eyes" feedback. You may encounter tasks that aren't normal behavior for you (e.g., maybe you've never shopped for shoes online and intend to only shop for shoes in physical stores, but you're given the task to do so on a website). You're expected to stick to the scenario as much as possible while completing the tasks given to you, so if your task is shopping for shoes online, then shop for shoes online, regardless of your usual habits. Also, a customer expects to see your first impression of your experience, so don’t spend time checking out the site before completing a test. Customers can get frustrated if they see evidence that a participant has "practiced" a test, or explored a site solely for the purpose of having an edge while recording their video.
- Complete all tasks. The most common reason given for low ratings is failure to perform all the tasks. Be sure to read the tasks carefully. To make sure that you have covered everything, you can review your tasks by clicking "Previous" on the Screen Recorder.