FAQ: Zoom Basics and Troubleshooting

If you've been invited to participate in a Live Conversation or Moderated Study, you'll want to download Zoom and familiarize yourself with the program ahead of time.

What are the requirements for Zoom?

Windows
Mac
iOS
Android

Where can I download Zoom?
How do I share my screen?

Computer
iOS Device
Android Device

Which audio option do I select?

How do I give or request keyboard or mouse control?

My camera isn't working on Mac. What do I do?

My camera isn't working on Windows. What do I do?

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What are the requirements for Zoom?

Windows

Operating System: Windows 7, 8, or 10
- Note: Devices running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.
Browser: Internet Explorer 11+, Edge 12+, Firefox 27+, Chrome 30+
An internet connection – broadband wired or wireless (3G or 4G/LTE)
Speakers and a microphone – built-in, USB plug-in, or wireless Bluetooth
A webcam or HD webcam - built-in, USB plug-in, or:
- An HD cam or HD camcorder with a video-capture card
Processor
- Minimum: Single-core 1Ghz or higher
- Recommended: Dual-core 2Ghz or higher (Intel i3/i5/i7 or AMD equivalent)
RAM
- Minimum: N/A
- Recommended: 4GB
Wi-Fi Bandwidth:
- For 1:1 video calling:
  - 600kbps (up/down) for high-quality video
  - 1.2Mbps (up/down) for 720p HD video
  - Receiving 1080p HD video requires 1.8Mbps (up/down)
  - Sending 1080p HD video requires 1.8Mbps (up/down)
- For group video calling:
  - 800kbps/1.0 Mbps (up/down) for high-quality video
  - For gallery view and/or 720p HD video: 1.5Mbps/1.5Mbps (up/down)
  - Receiving 1080p HD video requires 2.5Mbps (up/down)
  - Sending 1080p HD video requires 3.0Mbps (up/down)

Mac

Operating System: macOS 10.9 or later
Browser: Safari 7+, Firefox 27+, Chrome 30+
An internet connection – broadband wired or wireless (3G or 4G/LTE)
Speakers and a microphone – built-in, USB plug-in, or wireless Bluetooth
A webcam or HD webcam - built-in, USB plug-in, or:
- An HD cam or HD camcorder with a video-capture card
Processor
- Minimum: Single-core 1Ghz or higher
- Recommended: Dual-core 2Ghz or higher (Intel i3/i5/i7 or AMD equivalent)
RAM
- Minimum: N/A
- Recommended: 4GB
Wi-Fi Bandwidth:
- For 1:1 video calling:
  - 600kbps (up/down) for high-quality video
  - 1.2Mbps (up/down) for 720p HD video
  - Receiving 1080p HD video requires 1.8Mbps (up/down)
  - Sending 1080p HD video requires 1.8Mbps (up/down)
- For group video calling:
  - 800kbps/1.0 Mbps (up/down) for high-quality video
  - For gallery view and/or 720p HD video: 1.5Mbps/1.5Mbps (up/down)
  - Receiving 1080p HD video requires 2.5Mbps (up/down)
  - Sending 1080p HD video requires 3.0Mbps (up/down)

iOS

iPhone Operating System: iOS 8.0 or later:
- iPhone 4 or later, iPad Pro, iPad Mini, iPad 2 or later, iPod touch 4th Generation, iPhone 3GS
iPad Operating System: iPadOS 13 or later
Browser: Safari5+, Chrome
Processor: Any 1 Ghz single core processor or better (non-Intel)
Wi-Fi Bandwidth:
- For 1:1 video calling: 600kbps (up/down) for high quality video and 1.2 Mbps (up/down) for HD video
- For group video calling: 600kbps/1.2Mbps (up/down) for high quality video. For gallery view: 1.5Mbps/1.5Mbps (up/down).

Android

Operating System: Android 5.0x or later
Browser: Webkit (default), Chrome
Processor: Any 1 Ghz single core processor or better (non-Intel)
Wi-Fi Bandwidth:
- For 1:1 video calling: 600kbps (up/down) for high quality video and 1.2 Mbps (up/down) for HD video
- For group video calling: 600kbps/1.2Mbps (up/down) for high quality video. For gallery view: 1.5Mbps/1.5Mbps (up/down).

Where can I download Zoom?

You can download Zoom for your computer here.

If you need to download Zoom on a mobile device, navigate to the Apple App Store or Google Play Store and search for "Zoom".

How do I share my screen?

Computer:

To share your screen in a Zoom meeting on a computer, click the green "Share Screen" icon in the middle of the Zoom toolbar at the bottom of the meeting window.

You'll be prompted to select the screen you want to share. We recommend sharing your entire desktop in case you need to switch between different applications.

When you're done sharing your screen, click the red "Stop Share" button on the Zoom tool bar.

iOS Device:

To share your screen, tap the "Share Content" icon in the Zoom tool bar, and select "Screen" from the list that pops up.

Once you tap "Screen", your Control Center will pop up. Tap "Zoom" in the list, tap to turn on your microphone, and then tap "Start Broadcast" to start sharing your screen to Zoom.

To stop sharing your screen, tap the red icon that says "Stop Share", or tap the red bar at the top of your screen if you don't have the Zoom app open.

Android Device:

To share your screen, tap the "Share" icon in the Zoom tool bar, and select "Screen" from the list that pops up.

The customer can now see the activity on your screen, as indicated by this icon. You can stop sharing by tapping on the right side of this icon.

Which audio option do I select?

When joining a Zoom meeting, you'll be prompted to select which audio option you'd like to use.

Computer:

When prompted to choose an audio option, select the "Join With Computer Audio" option. You may also need to allow access to your microphone or camera, if prompted.

📌 NOTE: If you'd like to test your audio, you can do so by clicking the "Test speaker and microphone" option before joining. Read more here.

Mobile Device:

When prompted to choose an audio option, select the "Call using internet audio" option. You may also need to allow access to your microphone or camera, if prompted.

How do I give or request keyboard or mouse control?

Requirements:
1. Join the meeting with a PC, MAC or iPad device.
2. The person sharing their screen must be on a PC or MAC.

How to request remote control from someone who is sharing their screen:

Once the other person has started sharing, locate the tool bar menu drop down at the top middle of your Zoom window. (i.e. "You are viewing Michael Mariscal's screen")
From the "View Options" menu, select "Request remote control". This will then send the other person sharing a notification asking whether or not they will allow you to control their screen.

How to give remote control of your screen while sharing:

While sharing your screen, you can give remote to control to another participant in the meeting. Click "Remote Control" and select the participant you would like to give control to.

To regain control over your mouse and keyboard, simply click anywhere on your screen.

My camera isn't working on Mac. What do I do?

Make sure that any other programs that have access to your camera are closed. You may need to restart your computer to ensure that the camera is not being used by another application.

My camera isn't working on Windows. What do I do?

Make sure that any other programs that have access to your camera are closed. You may need to restart your computer to ensure that the camera is not being used by another application.
Visit your camera device's Support or Downloads page and download the latest driver for your camera device.

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