While troubleshooting an issue with one of our iPhone or iPad apps, we might ask you to send us crash logs. You can find crash logs directly on your iPhone or iPad.
Get crash logs directly from your iOS device (iOS 11 or later):
- On your iPhone or iPad, navigate to the Settings app
- Scroll down to Privacy
- Go to Analytics
- Go to Analytics Data
- You will see an alphabetical list of all crash logs on your device. You'll need to scroll down to locate UserTesting crash logs.
Hint: Once you’ve entered the crash log, you can long-press to select all of the text and copy to your clipboard. Sending this data to the Support Team will help us investigate further.