Occasionally, you may be taking a test when the screen recorder unexpectedly quits on you, or even freezes and prevents you from completing your test properly. We sincerely apologize for this, and our engineering team is working hard to reduce the number of these incidents. The good news is that you can help our engineering team out by sending us your screen recorder's log files.
To do this, please read the "How To Retrieve Log Files" article.
After finding your log files, please include them as attachments when contacting the Support Team.
Also, if you're able to provide us with the test number for the session in which you experienced this issue, it will help us to further investigate and assess possible compensation for your efforts.