Customers may ask you to participate in LONGITUDINAL or DIARY studies. These studies require you to take multiple tests over a period of time. The idea of these studies is to understand if and how your behaviors or attitudes change as you repeatedly interact with a product.
As longitudinal and diary studies take longer to complete, you will receive additional payment for your time. Please note that you must complete ALL the different assignments in order to be paid in full.
To submit a helpful and insightful longitudinal or diary test, do the following things:
- Be prompt. You will probably be asked to perform multiple tests or to submit multiple forms throughout the course of your study. Put reminders on your calendar. Stick Post-Its to your computer. Tie string around your finger. Do whatever it takes to stay on top of your assignments.
- Be prepared. UserTesting will always provide you additional instructions before completing a longitudinal test. Read those instructions carefully, and be sure that you understand what is needed from you, and when something is needed from you. Don’t be afraid to reach out with questions or concerns if anything is unclear to you.
- Communicate responsibly. Unlike most of the tests at UserTesting, you will be contacted directly by a member of our internal team with instructions on how to complete the study. You should email this person directly for all issues related to the longitudinal or diary study, and you should NOT report problems in the UserTesting recording software. (If you did report a problem, it could halt all other tests in the study and prevent other participants from accomplishing their assignments.)
- Stay committed. Sometimes it’s hard to give the same level of feedback on the last day of a study as you do on the first. You just run out of things to say! But try as hard as you can to maintain the quality of your feedback over time. We notice, and we issue bonuses!