Applicant FAQ

Do I have to pay to be a UserTesting contributor?

Is there an age requirement to be a UserTesting contributor?

How much do I get paid and when do I get paid?

How soon will I be able to start completing paying tests?

What kind of device do I need?

Do I need a microphone to be a UserTesting contributor?

Do I need to download anything?

Is PayPal the only way to get paid?

Are my payments taxed?

Do I have to be in the United States to do testing?

How do I apply to be a UserTesting contributor?

Do I have to pay to be a UserTesting contributor?

No.
 

Is there an age requirement to be a UserTesting contributor?

Yes, you must be at least 18 years old in order to be a UserTesting contributor.

How much do I get paid and when do I get paid?

UserTesting contributors are paid as follows:

• $4 USD for a short 5-7 minute unmoderated test
• $10 USD for a standard 15-20 minute unmoderated test
• $30 USD for a 30-minute Live Conversation test
• $60 USD for a 60-minute Live Conversation test
• $90 USD for a 90-minute Live Conversation test
• $120 USD for a 120-minute Live Conversation test

An unmoderated test consists of a screen and audio recording and answers for up to four follow-up written questions. Payments are sent 7 days from the time you complete a test.

Note: A customer may ask for a refund if they are not satisfied with your test. In these cases, our Quality Team will review your test to see if the payment cancellation is warranted or not. You may not be paid if our Quality Team determines that your test wasn't completed properly.
 

How soon will I be able to start completing paying tests?

If your practice test is approved, you’ll start receiving emails notifying you about testing opportunities after you create an account. New tests are posted by our customers daily.

Please note that we are currently delayed in reviewing practice tests due to an increase in submissions. You will see a response from our team within 7-10 days from the time of your submission.
 

What kind of device do I need?

Here are the minimum requirements for the practice test:

Windows

• Operating system: Windows 7, 8 or 10.
• Memory: At least 1 GB of total RAM and 600MB of available RAM.
• Free disk space: At least 7 GB of free disk space.
• Browser: Chrome, Firefox, Edge
• Upload speed of at least 3.0 Mbps

Mac

• Operating system: OS X 10.7 or higher
• Memory: At least 1 GB of total RAM and 600MB of available RAM.
• Free disk space: At least 7 GB of free disk space.
• Browser: Chrome, Firefox, Safari, Edge
• Upload speed of at least 3.0 Mbps

iOS

• Operating system: iOS 13 or higher
• Memory: At least 400MB of available space on your device
• Battery level: At least 20%

Android

• Operating system: Android OS 7.0 or higher
• Memory: At least 400MB of available space on your device
• Battery level: At least 20%

Do I need a microphone to be a UserTesting contributor?

Yes. If you don't own a microphone, here's an inexpensive one that we recommend for your computer.

Do I need to download anything?

• If you apply from a computer, you will not need to download anything for the practice test.
• If you apply from a mobile device, you’ll need to download our UserTesting App from the App Store or Google Play.

Is PayPal the only way to get paid?

Yes.
 

Are my payments taxed?

UserTesting does not withhold any taxes from payments. Contributors are responsible for determining any tax liabilities incurred from payments received by UserTesting. Learn more here.
 

Do I have to be in the United States to do testing?

No, UserTesting contributors are located all around the globe. Ask Edison  to see what countries we currently support.

How do I apply to be a UserTesting contributor?

The application process is simple. Complete a short practice test and fill out some basic demographic information. You can start the process by signing up here.