Applicant FAQ

Do I have to pay to be a UserTesting participant?

No.
 

How much do I get paid and when do I get paid?

UserTesting participants are paid $10 for each completed website or app test. A test consists of a 15 minute recording and answers to four follow-up written questions. Payments are sent exactly 7 days from the time you complete a test.

Note: A customer may ask for a refund if they are not satisfied with your test. In these cases, our Quality Team will review your test to see if the payment cancellation is warranted or not. You may not be paid if our Quality Team determines that your test wasn't completed properly.
 

How soon will I be able start doing paying tests?

If your sample test is approved, you’ll start receiving emails notifying you about testing opportunities. New tests are posted daily.
 

What kind of computer do I need?

You will need to use a Mac or Windows computer to submit your application. If your application is approved, you can use a mobile device for future tests.

Here are the minimum requirements:

PC

• Operating system: Windows 7, 8, or 10.
• Memory: At least 1 GB of total RAM and 0.5 GB of available RAM.
• Free disk space: At least 7 GB of free disk space.
• Browser:  Firefox, Chrome, Edge

Mac

• Operating system: OS X 10.7 or higher
• Memory: At least 1 GB of total RAM and 0.5 GB of available RAM.
• Free disk space: At least 7 GB of free disk space.
• Browser: Chrome, Firefox, Safari

Do I need a microphone to be a UserTesting participant?

Yes. If you don't own a microphone, here's an inexpensive one that we recommend: http://www.amazon.com/Cyber-Acoustics-AC-201-Headset-microphone/dp/B0002QLQ96/

Do I need to download anything?

Yes. You'll need to download our screen recorder onto your computer when you apply to become a participant. The screen recorder only runs while you are taking a test.

Is PayPal the only way to get paid?

Yes.
 

Are my payments taxed?

UserTesting does not withhold any taxes from payments. Participants are responsible for determining any tax liabilities incurred from payments received by UserTesting.
 

Do I have to be in the United States to do testing?

No, UserTesting participants are located all around the globe. Click here and scroll down to see a full list of countries from which we are currently accepting applicants.

How do I apply to be a UserTesting participant?

The application process is simple. Complete a short sample test and fill out some basic demographic information here.