Applicant FAQ

Do I have to pay to be a UserTesting participant?

No.
 

How much do I get paid and when do I get paid?

UserTesting participants are paid $10 for each completed website test or app test. A test consists of a 15 minute recording and answers to four follow-up written questions. Very rarely (less than 1% of the time), a client asks for a refund because they’re dissatisfied with the user. You don’t get paid when this happens. Payments are made daily for jobs completed 7 days earlier.
 

How soon will I be able start doing paying tests?

If your sample test is approved, you’ll start receiving emails notifying you about testing opportunities. New tests are posted daily.
 

What kind of computer do I need?

You will need to use a computer to submit your application. If your application is approved, you can use a mobile device for future tests.

Here are the minimum requirements:
 

PC

• Operating system: Windows 7, 8, or 10.
• Memory: At least 1 GB of total RAM and 0.5 GB of available RAM.
• Free disk space: At least 7 GB of free disk space.
• Browser: Internet Explorer 11, Firefox 45, or Chrome 49.

Mac

• Operating system: OS X 10.7 or higher
• Memory: At least 1 GB of total RAM and 0.5 GB of available RAM.
• Free disk space: At least 5 GB of free disk space.
• Browser:Internet Explorer 11, Firefox 45, or Chrome 49.

Do I need a microphone to be a UserTesting participant?

Yes. If you don't own a microphone, here's an inexpensive one that we recommend: http://www.amazon.com/Cyber-Acoustics-AC-201-Headset-microphone/dp/B0002QLQ96/

 

Do I need to download anything?

Yes. You'll need to download our screen recorder onto your computer when you apply to become a participant.
 

Is PayPal the only way to get paid?

Yes.
 

Are my payments taxed?

UserTesting.com does not withhold any taxes from payments. As independent contractors, testers are responsible for determining any tax liabilities incurred from payments received by UserTesting.com.
 

Do I have to be in the United States to do testing?

No, we have many UserTesting participants in countries located all around the globe. Click here and scroll down to see a full list of countries from which we are currently accepting applicants.

How do I apply to be a UserTesting participant?

The application process is simple. Complete a short sample test and fill out some basic demographic information. http://applicants.usertesting.com