We allow some customers to post tests which they know will take longer than ~25 minutes to complete. For these tests, the customer should offer a bonus payment to compensate you for the extra time spent completing the tasks. The bonus amount can vary, but should always be clearly stated before you take the test.
The screen recorder will automatically quit at 60 minutes of recording. When this happens, the video files are lost, and we're unable to recover them. If this happens, please contact the Support Team to alert the team that you were unable to complete all the tasks.
Bonus payments are processed manually after the customer determines that the test is complete. Once we confirm with the customer hat you have completed the bonus requirements, you'll see the bonus on your dashboard. This will generally take 3-4 business days after the test is completed. If you do not see the bonus in your pending payments after 5 business days, please contact the Support Team.
If you encounter a problem with the test tasks or website, please use the "Help" or "Problem?" link on the screen recorder task bar to alert the support team.
If you are taking a test that seems to be running long, and did not warn you about this, please exit the test by reporting a problem. As a reminder, bonus payments are only provided if your test is longer than a standard session and the customer offered a bonus payment in the screener or scenario.