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FAQ: UserTesting Browser Recorder

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Kayleigh
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Q1. What are the system requirements?
Q2. How do I know what version of Chrome I’m running?
Q3. Where can I install the UserTesting Browser Recorder?
Q4. How do I uninstall the UserTesting Browser Recorder?
Q5. What if I have multiple monitors?
Q6. There’s an upload issue. What should I do?
Q7. I’m running into some weird behavior. What should I do?
Q8. What happens if I hit 'Stop sharing'?

Best Practices


What are the system requirements?

  • Windows

    • Operating system: Windows 7, 8 or 10.
    • Memory: At least 1 GB of total RAM and 600MB of available RAM.
    • Free disk space: At least 7 GB of free disk space.
    • Browser: Chrome
    • Upload speed of at least 3.0 Mbps

  • Mac

    • Operating system: OS X 10.7 or higher
    • Memory: At least 1 GB of total RAM and 600MB of available RAM.
    • Free disk space: At least 7 GB of free disk space.
    • Browser: Chrome
    • Upload speed of at least 3.0 Mbps

How do I know what version of Chrome I’m running?

  • Copy and paste this link into your browser ‘chrome://help/’
  • If you’re on an older version of Chrome, you can update it on the resulting page.
  • For more information, you can go here.
Screen_Shot_2021-06-14_at_4.02.11_PM.png


Where can I install the UserTesting Browser Recorder?

  • When you accept a test that requires the extension, you’ll see a button prompting you to install it and then a system dialogue to add it.
  • Find detailed instructions here.
Screen_Shot_2021-06-14_at_4.04.34_PM.png


How do I uninstall the UserTesting Browser Recorder?

  • Copy and paste this link ‘chrome://extensions’ into your browser and locate the UserTesting extension.
  • Click the "Remove" button to remove the extension.
Screen_Shot_2021-06-14_at_4.05.04_PM.png

Which monitor do I select?

  • When prompted to share your screen, select the screen where the UserTesting webpage is located. 

 


There’s an upload issue. What should I do?

  • Currently, there is no way to restart an upload for tests that use the Browser Recorder.


I’m running into some weird behavior. What should I do?

  • Restart the Google Chrome browser.
  • Uninstall and reinstall the UserTesting Browser Recorder. You can reinstall it here.
  • Make sure to grant Microphone access to the UserTesting Browser Recorder. Read more here.
  • If that doesn’t resolve it what you can do to help us is provide screenshots of what you’re seeing and reproducible steps.


What happens if I hit 'Stop sharing’?

  • Your video will stop recording and your test will be cancelled. You will not complete the test or receive payment.
  • Unless you want to quit your test, do not click this button.
  • Click the “Hide” button instead to dismiss this notification.
 
 
 
 

Best Practices

  • When you’re ready to begin the test, make sure you’re in a quiet place.
  • If using an external microphone, make sure to plug it in before you start the test. (You will receive an error message if a mic is not detected.)
  • Disable anything that might disrupt the recording process, including ad blockers, corporate firewalls, or anti-virus software.
  • It’s a good idea to exit out of any other app, program, or website you may have running in the background before beginning.
  • Make sure your browser is not in full screen mode.
  • Close down any tabs or background materials that you do not want recorded.
  • If you run into issues with the installation process, refresh your browser or shut down and then reopen the browser. If this doesn’t work, try to uninstall and reinstall the recorder.

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