Installing Screen Sharing Tools

Before participating in a moderated test, such as a Live Conversation, you'll need to download some additional software.

What programs do you need to participate in a moderated test?
You'll need to download and install one of two free programs: Zoom or GoToMeeting. In both cases it’s important to have the appropriate version downloaded and installed on your computer. Not having these programs set up before your moderated test will result in cancellation of payment and ineligibility for future special studies.

Why download and install?
The reason we require these programs to be installed is because only the installed versions allow you to do the following:

• Screen Share: In most cases, the researcher or moderator will ask you to share your screen so that they may observe your computer screen while you complete the instructed tasks and scenarios on your computer.
• Mouse and Keyboard Control : Often times the researcher may ask you to take control of their computer mouse and keyboard while you interact with new unreleased apps or website features that are in the works.

Simply having a web version or extension will not allow you to complete the tasks in a moderated test and may cause the test to be cancelled. 

Webcam Moderated Testing : GoToMeeting

Click here to download GoToMeeting for Mac

Click here to download GoToMeeting for PC/Windows

Mac Instructions

1. Visit GoToMeeting’s download page.
2. Click on the Download for Mac version.
3. ​Once downloaded, GoToMeeting can be found in your Finder under the Applications section. Double-click GoToMeeting to launch.

• Once launched, you will be prompted to enter the 9-digit meeting code given to you by UserTesting and select Join.
• Once a UserTesting Facilitator starts the meeting, please enter your first name when prompted.
• Click here to watch a quick a video on installing GoToMeeting on your Mac!
   

PC/Windows Instructions

1. Visit GoToMeeting’s download page.
2. Click on the  Download for Windows XP, Vista, 7, or 10 version (the Windows 8 version is NOT compatible for moderated tests).

Once downloaded, GoToMeeting will automatically launch and prompt you to enter your login credentials. Please ignore this page and close the window by clicking on the “X”.

• To join a session, navigate to the show hidden icons button in the bottom right hand corner of your screen.​

• Right click on the GoToMeeting icon and select Join.
• Enter the 9-digit meeting ID provided to you by UserTesting.
• Once a UserTesting Facilitator starts the meeting, please enter your first name when prompted.

Click here to watch a quick a video on installing GoToMeeting on your PC/Windows.

Webcam moderated testing with Zoom: 

What are the requirements for Zoom?

• Windows XP or later, or Mac OS 10.6.8 (Snow Leopard) or later
• Browsers: IE7+,  Firefox,  Chrome, or Safari5+
• An internet connection – broadband wired or wireless (3G or 4G/LTE)
• Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth (we recommend using a headset)

Where do I go to download Zoom?

Go here on your Mac or Windows computer and you'll be prompted to download Zoom.

Learn more about the Zoom platform here.