Customers are asked to structure their tasks so they can be completed in 15-20 minutes. A customer may give you a low rating if your video is considerably shorter or longer than this.
If a test is expected to take longer than 20 minutes to complete, the customer should provide notice before the test begins. Learn more about how to handle longer tests here.
Since we don't screen the tests that our customers post, you may see a test that has minimal or too many tasks to be completed within this time frame. If you still have time after thoroughly addressing the tasks, you could explore the site further, recap any problems found or write a very thorough summary. If you think a test with many tasks will take much more than 20 minutes to complete, you probably shouldn’t accept that test. Instead, please let us know so we can follow up with the customer.