Live Conversation mobile interview sessions are an exciting new test format, where you'll speak directly to a customer or researcher on your mobile device. These 30 or 60 minute sessions are conducted using the Zoom video conferencing app and must be scheduled in advance. You'll need to be prepared to speak your thoughts and observations in real-time.
Downloading the app
You should install the app before your scheduled meeting. Search for ZOOM Cloud Meetings in the App Store
Joining the Interview
Fifteen minutes before your interview is scheduled to begin, please use your mobile device open the reminder email we sent you. Use this link to join your meeting.
If you open the link on a computer, it will provide a meeting code that you will need to enter to join via your mobile device. Tap Join a Meeting and you'll be prompted to enter your meeting code.
You'll need to join audio, and allow Zoom access to your camera and microphone.
The customer may ask you to start your video, which will turn on your camera, so they may see your face. Select "Start Video" to do this.
Sharing your screen
You may be asked to share your phone screen during the meeting. You can share your entire screen on an iOS device running iOS 11 or higher. Please visit the Zoom Help Center for detailed instructions on how to do this, or read on below.
In the meeting controls, tap Share Content. The meeting controls will be at the bottom of your screen on an iPhone and the top right of your screen on an iPad.
If this is your first time sharing your entire screen, follow the first page of on-screen instructions. You will need to exit the app and go to Settings. Tap Control Center. Tap Customize Controls. Tap the + next to Screen Recording to add Screen Recording to your Control Center.
Once you've completed these instructions, you'll need to return to the Zoom app. Follow the directions to Broadcast to Zoom.
- Access the Control Center.
- On iPhone 8 or older or iPads running iOS 11, swipe up from the bottom.
- On iPhone X or iPads running iOS 12, swipe down from the top right.
- Hold down on the record button until the Screen Recording option appears.
When you are ready to end the screen sharing, tap the red bar at the top of your screen. Then, select Stop.
Tip: Remember that your screen share is being recorded. Please close out of any apps you do not want to be recorded or viewed by the customer.
Once your interview has been completed, feel free to exit the meeting. Zoom will automatically save and upload the recording. Since this is a large file, it may take some time to appear on your dashboard under "Completed Tests".