A Live Conversation is an exciting opportunity to provide feedback to a UserTesting customer in real-time. On the day of your scheduled Live Conversation, you’ll use your computer to connect to a customer through an online video-conferencing tool called Zoom. The customer may ask you to complete a set of tasks, observe your screen, or ask you questions.
Since there are extra steps that you need to go through in order to take a Live Conversation, these tests pay out more than the average test. This article will help familiarize you with the Live Conversation process for desktop computers.
If you've been invited to join a Live Conversation Mobile Interview, learn more here.
You can find the answers to some of the most frequently asked questions regarding Live Conversations here.
First, you’ll see a Live Conversation on your dashboard. Make sure you qualify: pay attention to the requirements and take the screener.
In addition to the screener, you’ll be asked if you are comfortable with sharing your webcam. If you are not comfortable sharing your webcam or screen, you should not schedule a Live Conversation.
If you pass the screener and agree to share your webcam and screen, you’ll be asked to schedule your Live Conversation.
Pick the time slot most convenient for you. You’ll be asked to show up 15 minutes early, so make sure you have ample time to complete the Live Conversation on that date and time. If you don’t see a time that works for you, select “I’m not available during these times”. Do not schedule your Live Conversation when you know you are not available.
Once you are confident in the slot you selected, click “Submit Availability.” You are now confirmed for a Live Conversation.
You should see a confirmation email listing the details of your upcoming Live Conversation. The confirmation email will also contain a calendar event that we highly recommend adding to your personal calendar as a reminder.
Please arrive at least arrive 15 minutes early. If you are late or don’t show up you will be rated 1 star.
Your scheduled Live Conversation will stay at the top of your dashboard until it is time to join the session. You can check your dashboard for when your Live Conversation is going to take place. You’ll also receive a set of emails detailing when your session takes place and what you’ll need to do to prepare.
On the day of your Live Conversation a “Join Test” button will appear on your dashboard. Join the session 15 minutes before it is scheduled to begin.
When you click “Join Meeting", the Zoom application will launch. In order to protect your privacy, we ask that you use your first name only or your UserTesting username since the customer (and whoever the customer chooses to share the recording with) will be able to see this.
To learn more about Zoom please check our Zoom FAQ.
Be prepared to be on camera. You should also hide any windows or files on your desktop that you don’t want seen in case the customer wants you to share your screen.
Next you’ll need to select your mic and speakers. Select Join With Computer Audio to continue.
The customer may join before or after you join the meeting. Be ready to talk to them and follow their instructions.
If you are asked to Share your screen at any point during your meeting, click the green Share icon in the middle of the toolbar at the bottom of the Zoom window, as indicated above.
If you are asked to turn on your camera during your meeting, click the camera icon on the left side of the toolbar at the bottom of the Zoom window, as indicated above.
Running into an issue?
If you’re having trouble setting up or need help, you can contact support via the chat button on your dashboard. You should always contact support if the customer asks you to share something you are not comfortable with and you weren’t warned previously in the screener or requirements. This can be something like credit card info, your email, your full name, etc.
After your 30 or 60 minute Live Conversation is over, please leave the meeting and return to your dashboard. It will automatically upload. Please be patient during this process, as the file is very large it may take longer to appear on your "Completed Tests" tab.
During your Live Conversation your dashboard will be on the “Test in Progress” page. Once your session is complete it may take a few minutes before you can return to the Available Tests Tab.