Live Conversation mobile interviews are an exciting new test format, where you'll speak directly to a customer from your mobile device.These sessions are conducted using the Zoom video conferencing app and must be scheduled in advance. You'll need to be prepared to speak your thoughts and observations in real-time.
What you'll need in order to participate
- An iPhone or Android device that meets our minimum requirements (keep your charger handy!)
- The Zoom mobile app (available in Apple App store and Google Play store for free)
- 30 to 120 minutes of free time, depending on the test
- A quiet, distraction-free space
How to participate
You can quickly recognize an invitation for a Mobile Live Conversation on your Test Feed by identifying the smartphone and Live Conversation badges:
Answer the screeners and click Next. Please note that your video, voice, screen recording, and display name will all be recorded during a Mobile Live Conversation. If you are not comfortable sharing these, please do not accept these tests.
You'll need to be accepted by the screener and then find a mutually agreeable time for you and the customer to meet. You'll see a calendar with their availability. Choose a time slot that works for you.
Click Submit availability. You'll see a confirmation screen and receive a confirmation email with the details of your scheduled meeting.
We will send you reminder emails about your test, and it'll appear on your dashboard as well.
You must attend as scheduled, or you will receive a 1-star rating. If you won't be able to attend as planned, please cancel at least 24-hour in advance. You'll see the option to cancel via your dashboard. We can't reschedule this interview for you.
Installing the App
Search for Zoom Cloud Meetings in the App Store or Play Store. Download and install this free app.
The day of your interview
- Make sure you've downloaded the app on your mobile device
- Please be ready 15 minutes before your interview. This will give you time to work through any technical issues.
- You'll receive a link to join interview via your reminder email. Tap this button on your mobile device to begin your session.
In order to protect your privacy, we ask that you use your first name only or your UserTesting username since the customer (and whoever the customer chooses to share the recording with) will be able to see this.
- Since the test is conducted via the ZOOM Cloud Meetings app, it won't appear on your UserTesting mobile dashboard.
- Be prepared to speak in real-time with a customer.
- The test will be recorded.
- The test will upload automatically once your session has finished.
- Please note that it may take some time for your test to upload once you've completed the session, due to the large file size. We ask that you wait 2 hours before emailing in.
Live Conversation Mobile Interview payments are processed one week after the test. You'll be paid according to the following schedule:
- $30 for 30 minutes
- $60 for 60 minutes
- $90 for 90 minutes
- $120 for 120 minutes
All payments are made via PayPal.