STATUS: Due to the holiday season, we are delayed and are currently reviewing tests completed 14 days ago.
Each UserTesting participant's first test must be reviewed by our Quality Review team to ensure that it meets our standards. A member of our staff manually reviews each test and provides tailored feedback and suggestions for improvement. The tests are reviewed in the order that they are submitted.
How long does it take?
We typically aim to have your first test reviewed within 7 business days after it is submitted, though it may take up to 10 days or more, depending on the volume of new participants taking tests. During this review process, new participants are unable to accept any additional tests. Once your first test is reviewed, you can accept new tests! Your subsequent tests will not be reviewed.
What if it's been longer than a week since I submitted my first test?
We're so sorry for the delay! At times, particularly when we have experienced a high volume of new participants joining the panel, it may take longer to review each test. We apologize for any inconvenience and assure you that we'll get to your test as soon as possible. You'll receive an email as soon as your test has been reviewed. Your patience is sincerely appreciated!
For more answers to commonly asked questions from new UserTesting participants, look here.