When taking tests through the UserTesting platform, you may see different recorders depending on the device you’re using. Please review the information below to see how and when you will use the different recorders.
UserTesting Browser Recorder
We have two different recorders for computer tests. The recorder that you’ll see depends on the browser you are using. By default, you’ll be prompted to use our UserTesting Browser Recorder, which is an extension that you’ll need to add to your browser. This recorder lives directly in your browser. Please do not click "Stop Sharing" on the Google Chrome notification at the bottom of your browser window. This will automatically end your test, and we will not be able to pay you for your time.
For more information on how to use the UserTesting Browser Recorder, click here.
UserTesting Screen Recorder
If you’re not prompted to use our UserTesting Browser Recorder, you’ll use our classic UserTesting Screen Recorder to complete tests. The task instructions in this recorder will automatically collapse when you move your cursor away, but you can keep the instructions open by checking the “Keep Open” box.
For more information on how to use the UserTesting Screen Recorder, click here.
The recorder you’ll use when taking mobile tests depends on the kind of device you have. If you’re using an iOS device, you’ll use our UserTesting App for iOS. If you’re using an Android device, you’ll use our UserTesting App for Android.
Both of these recorders require using the Task Button in order to navigate between the customer’s website/app and the task instructions. During your test, tap the minus (-) button to minimize the task instructions in order to view the customer’s website/app. When you need to view the task instructions again, tap the plus (+) button.
For more information on how to use the UserTesting App for iOS, click here.
For more information on how to use the UserTesting App for Android, click here.
Live Conversation Tests
Live Conversation Tests are one-on-one interviews with our customers using a third-party video conferencing tool called Zoom. You’ll need to download the Zoom software before attending your Live Conversation. If you accept a Desktop Live Conversation Test, you’ll join the interview directly from your dashboard.
If you accept a Mobile Live Conversation Test, you’ll join the interview from a reminder email on your mobile device.
Once you join your Live Conversation Test, you’ll speak directly with the customer for 30, 60, 90, or 120 minutes. To learn more about Desktop Live Conversation Tests, click here. To learn more about Mobile Live Conversation Tests, click here.
Thanks for taking the time to learn about our different recorders. If you have any questions or comments about the UserTesting recorders, please feel free to reach out to our support team here.