Why haven't I received my bonus payment?

Occasionally, a client may offer a bonus for satisfactorily finishing a longer test or completing a multi-part study.

Bonus payments are not processed automatically. Since they are processed manually, you won't see it reflected in your dashboard immediately. We give our customers 3-4 days to watch your test and ensure they are satisfied with the results.

Once they've reviewed your video, you'll see your pending payment update to include the bonus amount. If the client indicates the test may take additional time to complete, but your video is shorter than a standard test, you may not qualify for the bonus.  

Please wait 5 business days to contact the Support Team regarding your bonus after test completion. At this point, we can contact the client and post bonuses for test that have been successfully completed.

We always suggest you keep track of tests you complete, to make sure they appear in your Completed Tests tab, and to ensure you are compensated appropriately.  This is especially true for tests that indicate a bonus payment will be provided.

You can find additional information regarding our payment schedule here.