Self-service and Contacting Support
We hope that UserTesting is a fun and easy activity for you, but we understand that you may encounter difficulty completing tests from time to time, or have questions about the process.
The answers to most of your questions can be found here, in the Tester Support Center. Use the search functionality to quickly locate the most relevant articles.
We suggest browsing the Tester Support Center from time to time to see what's changed and refresh your memory.
When you have a quick question, look for the Help widget. It can be found on your UserTesting dashboard.
Click the widget, enter your search query and browse the suggested answers. If you don't find your answer, you'll be able to send an e-mail to the UserTesting Support team by filling out the provided form.
During a test
If you encounter something that prevents you from completing a test, report a problem. You won't receive an immediate reply, but we may be able to provide partial compensation for your time.
During a Live Conversation
While you are completing a Live Conversation via Zoom, you'll be able to contact the Support team using Live Chat. Use this option if you are having trouble joining the meeting or need help with your camera/microphone settings during the session.