If you have updated your Mac computer to macOS 10.15 Catalina, you will need to update your security settings to enable Screen Recording and Microphone access for Google Chrome and UserTesting.
When you take your first test after upgrading to macOS Catalina, you should see a system prompt from Apple. The prompt will say either Google Chrome or UserTesting, depending on what browser you are using when you accept a test.
1. In the dialog box, choose Open System Preferences.
(if using Google Chrome)
(if using a browser other than Google Chrome)
2. Navigate to Security & Privacy in your System Preferences.
3. Click the Privacy tab.
4. Scroll down to Screen Recording.
5. You'll need to enable Screen Recording for UserTesting and Google Chrome. If you also plan on participating in Live Conversation tests, you'll need to enable Screen Recording for zoom.us as well.
6. Be sure to also enable Microphone access so that the customer can hear your audio in your test recording.
Once you apply these settings, you should be able to successfully record audio and video in your test. Happy testing!