If you have updated your Mac computer to macOS Catalina you will need to update your security settings to enable Screen Recording for UserTesting. (If you are not a Mac user running macOS Catalina 10.15, you do not need to take any action at this point.) You should see a system prompt from Apple the next time you attempt to share your screen.
*Note: Unfortunately, this cannot be done proactively. You'll first need to attempt to share your screen with UserTesting before you'll see the UserTesting App show up in your System Preferences under Screen Recording.*
1. In the dialog box, choose Open System Preferences. (You'll need to repeat this process for Google Chrome and Zoom).
*NOTE: If you have already taken a computer test on macOS Catalina and did not see this prompt, please skip to Step 2.*
2. Navigate to Security & Privacy in your System Preferences.
3. Click the Privacy tab.
4. Scroll down to Screen Recording.
5. You'll need to enable screen recording for UserTesting, Chrome, and Zoom when you are prompted to do so.