Submit a request

Sign in

Tester Support Center
Troubleshooting

Troubleshooting

Need help with the screen recorder? Encountered an error during a test? Find our best troubleshooting steps here.

Commonly Asked Questions

Frequently Asked Technical Questions
General Questions

Troubleshooting

What do I do if the UserTesting Android app crashes?
How to Retrieve Log Files From Your Computer
How to Prevent Windows 10 Audio Issues
Microphone isn't Working (and other audio issues)
How do I get UserTesting crash logs from my iPhone or iPad?
What do I do if the UserTesting iOS app crashes?

Uploading Issues

Check for Missing Videos
Why isn't my video uploading?
I just finished a test, but it's not under my Completed Tests tab.

Tester Support Center

Powered by Zendesk