Troubleshooting
Need help with the screen recorder? Encountered an error during a test? Find our best troubleshooting steps here.
Basic Troubleshooting
- I received an email saying that “it has been more than 15 minutes” since I accepted a test. Why?
- A test has asked me to provide my credit card or personal information. Is this required?
- I completed a test but can't accept a new one. Why?
- I can't display the test website when answering the written questions.
- There’s a message that says, “Do not close this window”. What will happen if I do?
- The Screen Recorder does not recognize my microphone. What do I do?