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  1. Tester Support Center
  2. Troubleshooting

Troubleshooting

Need help with the screen recorder? Encountered an error during a test? Find our best troubleshooting steps here.

Basic Troubleshooting

  • How do I test my microphone?
  • Why did I receive an email saying that “it has been more than 15 minutes” since I accepted a test?
  • A test has asked me to provide my credit card or personal information. Is this required?
  • I completed a test but can't accept a new one. Why?​ ​
  • I can't display the test website when answering the written questions.
  • There’s a message that says, “Do not close this window”. What will happen if I do?
See all 13 articles

Uploading Issues

  • FAQ: Upload Issues
  • How do I check for missing videos?
Tester Support Center