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Tester Support Center
Troubleshooting

Troubleshooting

Need help with the screen recorder? Encountered an error during a test? Find our best troubleshooting steps here.

Troubleshooting

I had to leave a test. Can I get back into it?
General Questions
Technical FAQs
How do I remove the screen recorder?
What do I do if the UserTesting Android app crashes?
How do I report a problem with a test?

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Uploading Issues

My mobile test won't upload.
Why won't my computer test upload?
Check for Missing Videos
I just finished a test, but it's not under my Completed Tests tab.

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