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  1. Tester Support Center
  2. Troubleshooting
  3. Basic Troubleshooting

Basic Troubleshooting

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  • How do I test my microphone?
  • Why did I receive an email saying that “it has been more than 15 minutes” since I accepted a test?
  • A test has asked me to provide my credit card or personal information. Is this required?
  • I completed a test but can't accept a new one. Why?​ ​
  • I can't display the test website when answering the written questions.
  • There’s a message that says, “Do not close this window”. What will happen if I do?
  • The Screen Recorder does not recognize my microphone. What do I do?​ ​
  • I had to leave a test. Can I get back into it?
  • How do I remove the screen recorder?
  • How do I report a problem with a test?
  • How to Retrieve Log Files From Your Computer
  • How to Prevent Windows 10 Audio Issues
  • How to Resolve Audio Issues
Tester Support Center