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  1. Tester Support Center
  2. Profile and Dashboard Help
  3. Dashboard & Profile Issues

Dashboard & Profile Issues

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Having trouble with your UserTesting dashboard, or need to update your profile? Look here first!

  • FAQ: My Username
  • Participant Dashboard: Glossary
  • My test said it uploaded, why can't I go onto the next test?
  • How do I update my email, password, or PayPal?
  • FAQ: Account Security
  • What is the test feed?
  • Website Update for all UserTesting Participants
  • I need help. What are my options?
  • How do I decline a test?
  • How do I edit my demographic profile?
  • I would like to change my income information.
  • I would like to change my country.
  • What are Screeners?
  • When should I use the Messages section?
  • How do I unsubscribe from UserTesting email notifications?
  • I received an email about a new test. Why can't I find it on my dashboard?
  • How do I deactivate my account?
Tester Support Center